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St Andrew's C.E. Primary School

Enriching Lives

School Policies


School policies cover every aspect of school life. Below are some of our most important policies for your reference. If you want to know our policy on something that is not listed, please ask the school office.

Parent Partnership (Complaints Policy)

All schools in England are required to have a procedure in place for dealing with complaints relating to the school and any community facilities or services that the school provides.  There are certain complaints which fall outside of this policy because there are established statutory or other prescribed procedures in place.  These include:


  • staff grievances or disciplinary procedures
  • school admissions
  • exclusions
  • statutory SEN Assessments
  • Child Protection procedures
  • public examinations
  • school reorganisation proposals.


St Andrew's C.E. Primary School values the importance of working in partnership with all members of our school community and all staff are dedicated to giving all children the best possible education and caring properly for their health, safety and welfare at all times.  In order to do this effectively, we are committed to working closely with parents/carers and believe that school and parents/carers must work together in partnership, each carrying out our own particular responsibilities to help pupils gain the most from their time in school.  We also desire to have good relations with our neighbours and the wider community.


However, if you have a concern and  feel that something is not going quite as you would like, that we are doing something that you are unhappy with, or not doing something that you feel we should, please tell us about it. An initial informal approach can readily be made with your child's classteacher to discuss any concerns.  We hope that most problems can be sorted out this way.   


Alternatively, If you are not the parent/carer of a child at our school or your discussion with your child's classteacher did not resolve the matter then please make contact with the Headteacher to discuss your concerns. 


Our Parent Partnership Policy above will provide additional clarity and outline further steps that may be taken.